We may collect personal information that you provide directly to us, such as your name, email address, telephone number, billing and shipping address, order details, and payment-related information.

We may also collect certain technical information, such as your device and browser information, IP address, and how you interact with our website.

We use your information to process and fulfill orders, arrange payment and delivery, communicate with you, provide customer service, improve our website and products, send marketing communications where you have chosen to receive them, and comply with legal requirements.

We process personal information where necessary to perform our contractual obligations to you, comply with applicable legal requirements, pursue legitimate interests that do not override your rights and freedoms, or where you have provided your consent, as applicable.

Payment transactions are processed through our secure payment gateway.

Card and payment details are handled directly by our payment provider in accordance with applicable payment card industry security standards.

We retain only a record of the transaction, such as order amount and status, not full card details.

Our online store is hosted by Shopify.

We may share information with trusted third parties who provide services to us, including payment processing, delivery, website hosting, analytics, technology, and customer support.

We do not sell your personal information.

We use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, and improve the customer experience.

You can manage your cookie preferences through your browser settings or the options provided on our website.

We send promotional communications only where permitted and in accordance with your preferences.

You may unsubscribe at any time. Unsubscribing will not prevent us from sending communications necessary to complete or service an order.

We may share information with service providers and when required by law, regulation, legal process, or a lawful request from an appropriate authority.

We do not sell your personal information.

Some of our service providers may process or store personal information outside Egypt.

Where such transfer, storage, or processing takes place, we comply with the requirements of Egypt’s Personal Data Protection Law and its Executive Regulations, which may include obtaining the necessary license or permit from the Personal Data Protection Center and, where required, your consent, before such transfer occurs.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and accounting requirements.

When no longer required, it will be deleted or anonymized.

We take reasonable technical, administrative, and organizational measures to protect your information.

However, no method of transmission or storage can be guaranteed to be completely secure.

Subject to the Law, you have the right to:

To exercise any of these rights, please contact us using the details below.

We will respond within the timeframe required by the Law, and we may need to verify your identity before processing your request.

For any privacy-related questions, concerns, or requests, please contact our data protection contact at:
privacy@cottonofthenile.com

This contact is separate from general customer support.

Our website is not directed toward children under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected without appropriate consent, we will take steps to delete it.

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their policies.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
support@cottonofthenile.com
privacy@cottonofthenile.com

Cotton of the Nile
Cairo, Egypt

Effective date: September 2026